We want to assure you that your satisfaction is our top priority. In the unlikely event that you receive a defective, damaged, or unsatisfactory item, we guarantee to promptly refund your money, provide an exchange for a replacement, or offer a store credit for future purchases.
Additionally, if you've had a change of heart and wish to return unopened and unused products within 30 days of receiving them, we are more than happy to accommodate that as well. Should you wish to exercise your right to cancel the contract and return your purchased products, kindly refer to the guidelines outlined in our Returns Policy. We're here to ensure a smooth and pleasant experience for you, every step of the way.
Please follow the below guidelines to return a Product that you are not satisfied with:
Firstly, please contact our customer support by filling a return form on the website as soon as you can, but not later than within 30 days from receiving your ordered products. Please be prepared to provide the following information to fill in the form:
Secondly, once your return is approved and you receive the return address, please pack your product safely and send it back to us. Make sure to add a return identification number or any other information that the customer support would instruct you to provide on the shipment.
Please note that:
You can contact our customer support by the following details:
Returns email form: https://thewellnee.com/contact/